Outstanding performance and diplomacy in exhibitions |Plus

Overview

Why Attend

With increasing competition due to global openness and globalization, it has become essential for companies to enhance their competitiveness by improving the services provided to customers. This need has led to a focus on achieving a high level of customer service to surpass competitors and retain clients.

The current job market emphasizes customer service, with many institutions relying more on a skilled workforce in this area, particularly at exhibitions, to drive business growth. Effective customer service is the foundation of the continuously growing service sector. Employers are increasingly seeking individuals with specialized skills to serve clients efficiently and effectively.

This course is dedicated to equipping professionals with the necessary skills to excel in customer service roles.

Course Objectives

By the end of the course, participants will be able to:

Providing the participants with new capabilities and activating the capabilities effectively through:

Enabling participants to plan and organize event management. Enabling the participants to effectively prepare for the meeting sessions, such as committees, seminars and conferences
Receive official guests and visiting delegations.
Understand the functions and role of customer service in contributing to the success of event management.
Learn the concepts and principles of customer service, customer environments and the different categories of work and problem solving
Achieve outstanding performance in customer service, customer care and diplomacy in performance

Target group:

Exhibition and conference managers.
Designers and executives of exhibitions and conferences.
All employees, especially those directly or indirectly related to providing services to customers of all kinds.
Those wishing to obtain a job in the field of customer service and who have basic skills in this field

Course Outline

Customer Service (its concept - characteristics - stages)
Concepts and standards of excellence in customer service
Qualities of an outstanding customer service man
Effective communication skills with clients
Elements of effective communication and how to activate them to provide a distinguished service.
Customer care elements and methods
Causes and factors affecting the low level of service
Understand the importance of customer service in a competitive environment.
Converting employee service weaknesses into customer strengths
What should the Customer Service Officer avoid to provide excellent service?
The Ten Commandments for customer service and maintenance
The main facts that govern client affiliation with the institution
Effective dealing with clients of different styles and categories
Skills of speaking, communication, observation and traceability
Elements and keys to effective and fruitful dialogue and discussion.
Behavior patterns of clients and the way to deal with each pattern
Customer behavior, patterns, objections, and methods of dealing with them
Methods to withstand and manage stress, tension and pain
Practicing techniques and techniques for managing customer expectations.
Learn about recovery strategies from major setbacks in dealing with clients, and restore their satisfaction.
Thinking, creativity, persuasion and agreement skills
Creative ways to analyze customer complaints and complaints
Persuasion and contact with others.
Persuasive intelligence
The handshake.
Introduction and acquaintance.
Talking to others (gross errors in speech), and speaking in a foreign language.
The culture of listening and its importance for ceremony workers (gain good listening skills).
Official invitation card protocol
A protocol for preparing an important visit program
Applied workshop.

Schedule & Fees

2026 Schedule & Fees

25–29 Oct 2026

Language English
City

USD 3,000

Per participant

25–29 Oct 2026

Language Arabic
City

USD 3,000

Per participant

6–10 Dec 2026

Language English
City

USD 3,000

Per participant

6–10 Dec 2026

Language Arabic
City

USD 3,000

Per participant

2027 Schedule & Fees

24–28 Jan 2027

Language English
City

USD 3,000

Per participant

24–28 Jan 2027

Language Arabic
City

USD 3,000

Per participant

7–11 Mar 2027

Language English
City

USD 3,000

Per participant

7–11 Mar 2027

Language Arabic
City

USD 3,000

Per participant

25–29 Apr 2027

Language English
City

USD 3,000

Per participant

25–29 Apr 2027

Language Arabic
City

USD 3,000

Per participant

6–10 Jun 2027

Language English
City

USD 3,000

Per participant

6–10 Jun 2027

Language Arabic
City

USD 3,000

Per participant

25–29 Jul 2027

Language English
City

USD 3,000

Per participant

25–29 Jul 2027

Language Arabic
City

USD 3,000

Per participant

5–9 Sep 2027

Language English
City

USD 3,000

Per participant

5–9 Sep 2027

Language Arabic
City

USD 3,000

Per participant

24–28 Oct 2027

Language English
City

USD 3,000

Per participant

24–28 Oct 2027

Language Arabic
City

USD 3,000

Per participant

5–9 Dec 2027

Language English
City

USD 3,000

Per participant

5–9 Dec 2027

Language Arabic
City

USD 3,000

Per participant

Outstanding performance and diplomacy in exhibitions management

Overview

Why Attend

Course Objectives

Course Outline

Schedule & Fees

2026 Schedule & Fees

2027 Schedule & Fees